Compass Group, North America GUEST AND OFFICE SERVICES LEAD in ATLANTA, Georgia

  • We have an opening for a GUEST AND OFFICE SERVICES LEAD* *position.

  • Location: Atlanta, GA /Note: online applications accepted only./

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

  • And other voluntary benefits

Job Summary

_Essential Job Functions:_

  • Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.

  • Detail and customer oriented, timely, good verbal communication skills,

  • Flexibility is key, the ability to take on new tasks and adapt to changes in daily schedule

  • Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client

  • Manage closely all activity in the internal visitor greeting process. Must be knowledgeable on all daily meetings and up to the minute changes.

  • Acts as first point of contact for all activities and emergencies, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the conference center, resolving them, or following escalation procedures as required.

  • Conduct overall room appearance site inspection and work with Building Operations to maintain facilities

  • Communicating requests to the appropriate internal support departments

  • Having a thorough understanding of the companies emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency

  • Adhering to Hospitality signature look and culture of client

  • Troubleshooting a wide variety of requests and situations

  • Ensure every guest is greeted with enthusiasm and has a memorable experience.

  • Act as way-finders and hospitality services resource for all guests.

  • Ability to memorize Concierge FAQ‘s and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and Atlanta ‘happenings’.

  • Other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 228735