Compass Group Jobs

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Compass Group, North America CUSTOMER AMBASSADOR (FULL-TIME) in Frederick, Maryland

ESFM

  • We have an opening for a full-time CUSTOMER AMBASSADOR position.

  • Location: Astra Zeneca-633 Research Court. Frederick, MD 21703 Note: online applications accepted only.

  • Schedule: Full-time schedule; open availability preferred. Monday through Friday, 8:00 am-5:00 pm.

  • Requirement: Two years prior customer service experience preferred.

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

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Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Drives a hospitality environment by greeting guests, offering samples, touching tables, and leading guest-facing marketing and wellness programs.

Essential Duties and Responsibilities:

  • Greets every customer and interacts in a manner to ensure a high level of hospitality.

  • Greets all team members and ensures they have what they need to be successful each day.

  • Relays relevant concerns from customers to supervisors.

  • Ensures that all marketing, wellness and culinary programs are current and in place.

  • Leads weekly promotions and programs for guests.

  • Shares best practices and recognizes co-workers.

  • Demonstrates a complete understanding of daily menu items and accurately explains them to customers.

  • Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision-making process.

  • Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standards.

  • Performs other duties as assigned.

Qualifications:

  • Ability to lift and/or move up to 50 pounds.

    Associates at ESFM are offered many fantastic benefits.

    Both full-time and part-time positions offer the following benefits to associates:

  • Retirement Plan

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

    In addition, full-time positions also offer the following benefits to associates:

  • Medical

  • Dental

  • Vision

  • Life Insurance/AD

  • Disability Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID: 1019456

ESFM

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