Compass Group, North America Operations Manager - Overnight (10pm to 8am) - Hartford, CT in HARTFORD, Connecticut

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

Operations Manager - Overnight

Working as an Operations Manager, you are responsible for assisting senior EVS leaders in directing and overseeing the operational needs of the Housekeeping Department. You will coordinate the tasks of the front-line staff. You will serve as a liaison between administration and hospital departments and provide the highest possible level of service.

Key Responsibilities:

  • Establishes and annually reviews standards and work procedures for all Housekeeping staff

  • Plans work and staffing schedules and areas of work to ensure adequate services are rendered

  • Assists in the hiring process; interview, hiring and training of new associates

  • Orients, develops, and supervises all supervisory/housekeeping staff

  • Conducts regular inspections and makes recommendations to the facility

  • Monthly reporting of goals, accomplishments, and future plans

  • Staff education and training

  • Communication with staff, administration, and other departments

  • Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Preferred Qualifications:

  • Four year college degree, military experience, or equivalent work experience required

  • At least one year of supervisory experience in housekeeping or service-related field with high customer/client contact required

  • Demonstrated progressive growth in the field of health care housekeeping or facility maintenance preferred

  • Ability to communicate effectively in written format and oral presentations

  • Ability to multi-task and establish priorities

  • Ability to maintain organization in a changing and stressful environment

  • Exhibit initiative, responsibility, flexibility, and leadership

  • Possess a thorough knowledge of contract administration and office procedures

Military Transferrable Skills:

  • Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics

  • All military branches with experience of supervising a group of soldiers of 15 or more

  • Troubleshoots, isolates and identifies causes of equipment malfunction

  • Teaches technical skills to lower grade soldiers

  • Prepares costs and labor estimates

Apply to Compass One Healthcare today!

/Compass One Healthcare is a member of Compass Group USA/

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 233526

Compass One

JANELLE C ALLEN

SALARIED EXEMPT