Job Information
Compass Group, North America ACCOUNT COORDINATOR in Minneapolis, Minnesota
Canteen One
Position Title: ACCOUNT COORDINATOR
Location: Minneapolis, MN.
Monday - Friday schedule!
Let's talk about Canteen One! We are the national account management arm for Canteen, and we help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. If you are passionate about a customer-first, always friendly approach, we think you''ll fit right in!
Note: Canteen One was formerly Best Vendors Management.
Job Summary
Canteen One is seeking an Account Coordinator to provide support to our Client Managers for program projects and client initiatives. Those who excel in managing multiple accounts and tasks will thrive in this position. Your initiative to handle escalated service calls and manage clients allows our Client Managers to be more proactive and build and sustain their client relationships, while also handling larger pieces of business. You will work closely with Client Managers and Operations to facilitate workflow and assist with execution of projects and new client programs to ensure successful and timely implementation.
Essential Duties & Responsibilities
Act as first level escalation for the customer service team on unresolved client issues
Manage, communicate, and resolve issues such as installation delays, service problems, pricing or rate issues
Resolve disputes between client locations and vendors by working with internal team members
Manage projects such as new store openings, new client rollouts, client
Communicate the client’s expectations to operations and customer service
Determine internal resource requirements of projects based upon project needs
Establish and communicate a usable and well-communicated schedule
Provide project status summary reports and updates to Client Managers and other team members
Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
Manage assigned lower-volume clients and build client relationships
Run Business Objects reports to verify information and proper setup in JDE
Access Streamware to validate catalog maintenance and service levels
Qualifications
High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
With a bachelor’s degree, six months of equivalent advanced customer service experience is required – one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload
Proficient with Microsoft Word and Outlook
Intermediate Microsoft Excel experience required – not just data entry – calculations, VLookup, data
Experience in JD Edwards and Business Objects or similar ERP program (i.e. Oracle, PeopleSoft, SAP) and report writer program (i.e. Crystal Reports) strongly preferred
Apply to Canteen One today!
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1019768
Canteen One
HELEN L GRIMMENGA