Job Information
Compass Group, North America NATIONAL DIRECTOR OF CONFERENCE SERVICES in New York, New York
Flik Hospitality Group
Salary: $120000 - $130000 / year
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Job Summary
The National Director of Conference Services holds duties related to day to day operations for multiple locations in New York City. The position entails a need for excellent communication skills; ability to multi-task, strong team leadership, client relations and strong customer service skills.
Key Responsibilities:
Oversee and manage conference planning staff coordinating meetings and events at (6) primary Conference Center locations; oversee management and responsibilities of Guest Relations Lobby Officers, Conference Service Managers, Conference Planners and Set up Coordinators; delegate projects as appropriate to staff members
Visit all sites spending quality time at each location as much as possible to ensure client satisfaction; confirm that the highest level of customer service is provided by Associates during these visits
Maintain strong leadership qualities, consistently motivating staff to achieve teamwork on a daily basis
Work closely with Corporate Services management on client activities, as well as providing utilization statistics as required - monthly billing/financial reporting, PowerPoint presentations, utilization reports, weekly activity reports, special projects
Manage effort to ensure that all sites are up to Firm standard from a facilities perspective, consistently reporting any upgrades to Property Management
Work closely with training managers to coordinate all logistics for annual programs
Establish and maintain positive, professional relationships with clients through effective, accurate, timely and reliable communication and action
Maintain complete confidentiality and display discretion and good judgment in performing daily tasks
Demonstrate strong communication skills orally and in writing
Maintain knowledge of audio visual equipment and work closely with Multimedia team sharing information
Work effectively and cohesively as a team with all vendor groups, including Catering, Multimedia, Property Management, and Security
Work closely with IT Property team for connects/disconnects of pc’s, printers, and telephone equipment; provide detailed cost estimates for all projects
Stay committed and flexible; respond positively to rapidly changing priorities and business pressures; stimulate the same positive attitude in all team members
Work with corporate office on special projects -- customer service training agendas, team building exercises, creative projects
Communicate relevant MS information and HR personnel issues to Corporate as appropriate
Preferred Qualifications:
BS, Hospitality or Culinary degree preferred
Five years of foodservice operation experience
High volume production and catering experience is essential
Previous experience managing a budget
Desire to learn and grow with a top notch foodservice company
Apply to Flik today!
Flik is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
Associates at Flik Hospitality are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1319956
Flik Hospitality Group
JEANNE M LANE
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