Compass Group, North America RECEPTIONIST in NEW YORK, New York
We have an opening for a RECEPTIONIST* *position.
Location: NYC, NY /Note: online applications accepted only./
If you have a positive attitude and a love for learning, you may be interested in joining our team.
At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.
Full time associates at FLIK are offered many fantastic benefits such as:
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Life Insurance for Associates and Eligible Dependents
Short Term Disability (STD) and Long Term Disability (LTD)
Accidental Death & Dismemberment (AD&D) Insurance
And other voluntary benefits
Consistent, timely attendance and ready to assist customers at start time and throughout shift
Provide a warm welcome to all arriving guests (internal and external)
Make eye contact and acknowledge customers in line or waiting for requests
Professional, business appropriate communication delivery always both verbal and written
Avoid saying “no” offer options when requests are not available
Responsible for resolving issues, concerns to customer satisfaction
Answer all incoming calls within 3 rings
Request permission before placing customers on hold and wait for response before action
Announce customer and provide a brief description of needs before transferring or passing on customer
Support visiting and local customers with general services requests, including not limited to printing, directions, faxing, deliveries, access needs
Responsibilities include but not limited to ordering/stocking of supplies, meeting set up, catering, safety & security.
Maintain knowledge of room features, amenities, technology offerings
Proactively and politely engage with customers to ensure optimal space occupancy
Maintain current repository of local restaurants, services, hotels, transportation options and assist with requests
Capture and prepare daily, weekly and monthly reports data analysis as requested
Perform administrative duties according to location guidelines.
Other duties as requested/required
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Receptionist’s job.
Proficient in EMS and able to process space reservation requests (assign and confirm space).
Knowledge and ability to trouble shoot AV and technology features.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
A high school graduate, with some college preferred. Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./
Req ID: 196943