• We have an opening for a ASST DIRECTOR OPERATIONS- CONCESSIONS* *position.

    • Location: SAN FRANCISCO, CA, THE CHASE CENTER, /Note: online applications accepted only./

    • Requirement: 4+ years of high volume hospitality management experience

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs. We cook everything from scratch using fresh, local ingredients.

Full-time associates at Bon Appétit are eligible for many benefits, including:

  • Paid vacation and sick leave

  • Medical, Dental, and Vision

  • 401(k) with matching by company

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • On-the-job training

Learn more about careers with Bon Appétit:

Job Summary

/Location: San Francisco, CA, The Chase Center/


Assistant Director of Operations Concession will assist the Director of Operations in achieving annual sales and profits in overall operation, while exceeding guests’ expectations through strong leadership and management skills.

Major Areas of Responsibility


  • Has strong attention to detail

  • Holds team accountable to steps of service to deliver great guest service

  • Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time

  • Ensures team members have the tools necessary to complete their jobs

  • Ensures show quality standards are maintained at all times

  • Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Bon Appetit team members

  • Regularly obtains feedback from clients and guests to improve operations

  • Supports and communicates Company initiatives

  • Respond and assist in any departmental guest service issues

  • Executes all menus, promotions and programs as outlined by the Director of Operations in accordance with company standards

  • Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event


  • Thoroughly and accurately uses applicable systems (Purchasing Systems, Point-of-sale, and more)

  • Ensures that all security, safety and sanitation standards are achieved

  • Achieves daily sales and assigned cost goals

  • Achieves assigned budget goals

  • Employs good safety and sanitation practices

  • Follows and enforces responsible alcohol service policies

  • Executes required daily reporting in a timely manner

  • Ensures required department reports are completed and information is compiled at month end closing

  • Ensures team members adhere to company guidelines as stated in team member training manual and employee handbook

  • Forecasts and adequately schedules team members to meet operational needs and desired targets


  • Uses all performance management tools to provide guidance and feedback to team

  • Promotes a cooperative work climate, maximizing productivity and morale

  • Conducts regular scheduled meetings to ensure lines of communication are open between management and team members

  • Interviews, hires, trains and develops team members according to company guidelines

  • Displays a positive attitude towards team members

  • Mentors department managers to develop their skills and leadership abilities

Required Skills

  • Able to communicate effectively with management team, guests and team members by speaking and comprehending English

  • English reading, writing, math and computer skills required

  • Ability to taste and evaluate food and beverage products

  • Stamina to work 60 hours or more per week

  • Must be able to work extended shifts of 10 hours or more as business dictates

  • Must be flexible with schedule and able to work different shifts

  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains

  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift

  • Ability to use hands in using office equipment, including the computer system

  • Ability to talk and hear to conduct phone correspondence

  • Close vision and focus capabilities to view computer screen and company documents

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 233072

Bon Appetit