Compass Group, North America SITE SUPERVISOR in SAN FRANCISCO, California

  • We have an opening for a *SITE SUPERVISOR *position.

  • Location: San Francisco, CA /Note: online applications accepted only./

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

  • And other voluntary benefits

Job Summary

Supervisor Responsibilities

• Supervises and supports Connections Project Coordinators in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention

• Effectively supervise the day-to-day site operations

• Manage and assign daily duties of Connections staff (ie. event setups/teardowns, room flips, customer check-in, etc.)

• Act as lead contact and support for executive level meetings/events

• Act as primary Connections support assisting in the planning and logistical coordination for all high level, large scale events

• Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests

• Build Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partners

• Drive community and customer events to Connections spaces

• Establishes and maintains close working relationships with Connections vendors (i.e. on-site security, facilities housekeeping, caterers, etc.)

• Actively identifies and shares opportunities to reduce overall expenses of the operation

• Serves as primary source of contact for specific Connections location/site(s); oversee site daily operations

• Delivers a consistent, outstanding customer service experience at all times

• Manages and books reservation requests; maintains room schedules through reservation system

• Responsible for responding and processing incoming CPGA requests specific to their Connections site

• Manages and responds in a timely manner to all emails in the location-specific folders in shared Connections mailbox

• Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations, in addition to their specific site

• Adjudicates reservation conflicts (e.g. two groups arrive for same space on the same day) and resolve to find alternate space as needed; modifies reservations as needed and/or requested

• Provides consultative event coordination services to customers as required

• Greets and provides directional assistance to all guest/facilitators as needed

• Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start

• Knowledgeable to provide technical support for in-room AV equipment (i.e. laptop hook-up, digital display, conference phone, etc.)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. /*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)./

Req ID: 228169